Answers to Frequently Asked Questions
about ILLiad

Contents

1. What is ILLiad?
2. How is ILLiad better than traditional ILL systems?
3. Why do I need a username and TIGER Number to use ILLiad?
4. What Web browser should I use?
5. Why don't I see all my older requests when I look at my request history?
6. What is Electronic Delivery?
7. Who do I contact if I have problems with or questions about ILLiad?
8. Why does my browser say that you're sending a cookie? What's in it?

What is ILLiad?

ILLiad is the electronic system you use to request an item through Interlibrary Loan. The name ILLiad can be thought of as an acronym for InterLibrary Loan internet accessible database.

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How is ILLiad better than traditional ILL systems?

1. You will find it easier to submit your interlibrary loan requests. With ILLiad, you enter your name, address, and other personal information into the system only once, at the time of your first request.
2. Your request will be handled more rapidly and accurately as problems relating to misinterpretation of hand-written requests are eliminated.
3. You can get many of your photocopies more quickly through Electronic Delivery.
4. You can get information about the status of your request through the Web at any time from any location without having to call the ILL Department.
5. Library personnel are able to serve you better because all data about your request and its handling is stored in a searchable database. We are able to respond quickly to your inquiries about your request. We are also able to gather statistical information about the performance of the libraries that lend to us, enabling us to make better decisions when choosing a lender to supply an item.

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Why do I need a username and TIGER No. to use ILLiad?

Your username and TIGER number allows us to give you secure access to information about your interlibrary loan requests. We can also enable you to edit your personal information such as your address or phone number.

We suggest that your username be the same one you use for accessing your CC e-mail account. Your TIGER number is located at the bottom of your Gold Card.

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What Web browser should I use?

You need a Web browser that can handle forms, tables, and, preferably, one that can handle frames.  We recommend either Netscape Navigator version 3.0 or greater or Microsoft Internet Explorer version 3.0 or greater. Both browsers are available for the Windows 3.x, Windows 95 or NT, and Macintosh O/S operating systems. Netscape Navigator is available for UNIX.

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Why don't I see all my older requests when I look at my request history?

From time to time we purge older records from ILLiad. Our policy is to keep requests online for several years order to comply with record keeping requirements of the copyright law.

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What is electronic delivery?

Many libraries ship photocopies of articles to us in electronic format. Now, through ILLiad, we are able to offer you the option of electronic delivery of these articles in PDF format (Adobe's Portable Document Format).

Who do I contact if I have problems with or questions about ILLiad?

• System Problems or
  InterLibrary Loan Questions: InterLibrary Loan office at (719) 389-6664 or e-mail to tuttill@coloradocollege.edu
• Technical Support Questions: E-mail anytime to khenson@coloradocollege.edu

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Why does my browser say that you're sending a cookie? What's in it?

The Active Server Pages technology that we use to provide live reporting for the web sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use the ILL web pages and  ILLiad without any problems.

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ILLiad offers the convenient option of having articles delivered to you via Electronic Delivery without ever going to the library.  Expect electronic articles to be available on your virtual desktop a few days sooner than a paper photocopy would arrive on your real desktop.

Logon to ILLiad. On the main menu, choose "Electronic Delivery." This will give you a list of all items that you have waiting to view or download.

ILLiad sends you an e-mail notification for each item received. That e-mail will include information about the delivery metho

You will need Adobe Acrobat Reader installed and configured to work with your Web browser in order to view, download, and print these articles.  If you can read the sample page, then your computer has the necessary software installed to work with your Web browser. However, if your computer tells you the file type is unknown and asks if you want to save the file to disk, then you need to install the Adobe Acrobat Reader software.

Acrobat Reader is available without charge from Adobe Systems, Inc. Click the "Get Acrobat Reader" button to go directly to the download page

For Assistance or Questions, please contact:

Maintained by Diane Brodersen, Last revised, 9/19/03, keh